Unable to Clock In / Out

What is the present issue?

Light Pink Button - Follow steps 1-5.
No option for QR Scan - Follow steps 1-5.
When the students scans the QR code, it says invalid code - Go to Step 6.

Try these steps:

Update their Edular app
Update their device
Connect to Wifi
Confirm that their student status in Edular says ‘Currently Attending’ - a few options to update on the web
1. Users - Type in the student’s name and update the enrollment status
2. Academics - Registrar - Student - Type in the student’s name and click on the row - it will open a side bar to update their enrollment status
3. Academic Affairs - Students - Type in the student’s name and click on the row - it will open a side bar to update their enrollment status
Confirm their ‘Academic Track’ and ‘Shift’ details - a few options to update on the web
1. Users - Type in the student’s name - click on the row go into their profile - click on profile tab and locate the enrollment record you wish to edit - scroll down to Academic Track and Shift options to update - click DONE at the bottom
2. Academics - Registrar - Student - Type in the student’s name and click on the row - it will open a side bar to update their track and shift details - be sure to click the blue check next to anything you edit
3. Academic Affairs - Students - Type in the student’s name and click on the row - it will open a side bar to update their track and shift details - be sure to click the blue check next to anything you edit

*This is their schedule details, if a student was synced with an older program / schedule but later switched to a 2025 schedule, you may need to update it.

*Students who are ‘last minute’ contracts may not have these details on day one - we should be confirming that our future start students are updated correctly in Edular. You can also go to Users - search for the student - Activity Log (then Activity Log) to see when their profile was last updated (or synced with Freedom). Along with updating their track and shift details, you will need to update their status to Currently Attending, add a starting term (ex: If September 30, 2025 is the start date, starting term would be Campus - September 2025) and then under their user profile, you can update the student & user ID to their freedom ID.

Invalid QR code could be due to a time setting on the users device vs the time setting on the iPad. To update:
1. Apple Device:
  1. Go to Settings > General > Date & Time.
  2. Turn off Set Automatically. Is this setting dimmed?
  3. Change the time zone or the date and time: Tap Time Zone and enter a city with the time zone that you need. Or tap the date to change the date and time.
2. Android Device:
  1. Open your device's Clock app .
  2. Tap More. Settings. To pick your home time zone: Tap Home time zone. To add a clock for home while in another time zone: Turn on Automatic home clock. To automatically update the time: Tap Change date and time. Turn Automatic date and time on.

Pro Tip: You can go ahead and manually clock the student and troubleshoot afterwards.

To do this on the app:

Go to Academics - Registrar - Attendance - Click Pink Icon and Click Add Manual to add the students clock in time.
Go to Academics - Registrar - Attendance - Roll Call - Search for student name to click the green icon to clock the student in.

To do this on the web:

Go to Academics - Registrar - Attendance - Click Add Manual to add the students clock in time.
Go to Academics - Registrar - Attendance - Roll Call - Search for student name to click the green icon to clock the student in.

If you have access to the Academic Affairs module - the process is the same.

Unable to Submit Practical Submissions

What is the present issue?

Cannot see any practical details - Follow steps 1-5 listed above then go to step 7 if issue persists.
Can see practical details but the pink button does not create an action - See step 6 below.

Try these steps:

Update their Edular app
Update their device
Connect to Wifi
Confirm that their student status in Edular says ‘Currently Attending’ - a few options to update on the web
1. Users - Type in the student’s name and update the enrollment status
2. Academics - Registrar - Student - Type in the student’s name and click on the row - it will open a side bar to update their enrollment status
3. Academic Affairs - Students - Type in the student’s name and click on the row - it will open a side bar to update their enrollment status
Confirm their ‘Academic Track’ and ‘Shift’ details - a few options to update on the web
1. Users - Type in the student’s name - click on the row go into their profile - click on profile tab and locate the enrollment record you wish to edit - scroll down to Academic Track and Shift options to update - click DONE at the bottom
2. Academics - Registrar - Student - Type in the student’s name and click on the row - it will open a side bar to update their track and shift details - be sure to click the blue check next to anything you edit
3. Academic Affairs - Students - Type in the student’s name and click on the row - it will open a side bar to update their track and shift details - be sure to click the blue check next to anything you edit

6. Disconnect / Connect to WiFi. Be sure to allow time for the button action to load.

7. If you have tried all above steps and no resolution, please add the details to the students profile

On the web - Go to Academics
Go to Registrar
Search for the Student
Click on the row to open the side bar
From the side bar, click the pink arrow next to their name to go into their detailed view screen
Click on the Academic Plan tab
Click Add Section Button
Put in the title as listed on the document above, put in the ‘count’ as listed on the document above, unit type is ‘each’
Search for the name of the course and check the box next to the course.
VERY IMPORTANT - Scroll down to bottom of the window under list of courses to click ADD
Click Save.
Repeat these steps until you have added all required courses for the program.